Terms and Conditions

Welcome to Komot ("Komot," "we," "us," or "our"), a peer-to-peer platform that connects people in Nigeria and across Africa who are pursuing relocation to the United Kingdom or Canada through the study route ("you," "Users") with verified individuals who have already made that move ("Students"). By accessing or using Komot, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the platform.

1. What Komot Is (and Is Not)

Komot facilitates paid, one-on-one video calls between Users and Students so Students can share their own personal, first-hand experience of relocating to the UK or Canada for study.

Komot is not a law firm, immigration consultancy, or education agency. Students are not licensed immigration advisers, lawyers, or education counsellors, and nothing shared on a call is legal, immigration, or professional advice. Information shared by Students reflects their personal experience only and may not apply to your individual circumstances. You should not treat anything shared through Komot as a substitute for advice from a licensed immigration adviser (for example, an OISC-registered adviser in the UK or an ICCRC/CICC-licensed consultant in Canada) or qualified legal counsel.

2. Eligibility

You must be at least 18 years old to use Komot. By using the platform, you confirm that you meet this requirement and that the information you provide is accurate.

3. Student Verification

We take reasonable steps to verify a Student's identity before their profile goes live, including confirming that they relocated through the route they describe. Verification does not guarantee the accuracy, completeness, or currentness of anything a Student shares, and Komot does not review the content of individual calls.

4. Bookings and Payment

• Sessions are booked and paid for in advance through the platform.
• Prices for each session type are shown on the Student's profile at the time of booking.
• Payments are processed securely by Paystack. Komot does not store your full card or bank details.
• A platform fee is added to each booking and shown separately at checkout.
• Once payment is confirmed, your session is booked, subject to Student availability.

5. Cancellations and Refunds

• If a Student does not join a scheduled call, you're entitled to a full refund of the session fee.
• If you need to cancel or reschedule a session you've booked, contact us at support@komot.co as soon as possible. Refunds for User-initiated cancellations are reviewed case by case and aren't guaranteed once a session has taken place.
• Approved refunds are issued to your original payment method within a reasonable number of business days.

6. User Conduct

When using Komot, you agree not to:

• Impersonate any person or misrepresent your affiliation.
• Use the platform to solicit, advertise, or provide unlicensed immigration or legal advice.
• Harass, threaten, or abuse a Student or other User.
• Try to move a booking or payment off-platform to avoid Komot's process.
• Use the platform for any unlawful purpose.

We may suspend or terminate access for anyone who violates these Terms.

7. Student Responsibilities

Students agree to share only their own genuine experience, to avoid presenting themselves as licensed to give legal or immigration advice, and to attend booked sessions at the scheduled time or give reasonable notice if they can't.

8. No Guarantee of Outcome

Komot does not guarantee any particular outcome, including visa approval, admission to any institution, or successful relocation. Immigration and study decisions are yours alone, made at your own discretion and risk.

9. Limitation of Liability

To the fullest extent permitted by law, Komot is not liable for indirect, incidental, or consequential damages arising from your use of the platform, including decisions made based on information shared during a session. Our total liability for any claim relating to your use of Komot is limited to the amount you paid for the relevant session.

10. Changes to These Terms

We may update these Terms from time to time. Continuing to use Komot after changes take effect means you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

12. Contact Us

Questions about these Terms can be sent to support@komot.co.